Privacy Policy

Effective Date: March 13, 2025

Banyan Mental Health (“Banyan,” “we,” “us,” or “our”) is committed to safeguarding your personal information and maintaining your trust. This Privacy Policy describes how we collect, use, store, and protect the information you provide when visiting [www.banyanmentalhealth.org] (the “Site”) or communicating with us through the Site.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the practices described below. If you do not agree, you should discontinue use of our Site.

1. Information We Collect

1.1 Personal Information You Provide Voluntarily

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name
  • Phone Number
  • Email Address
  • Message Content (inquiry details or other information you choose to share)

This information is typically collected through our online Contact Form, where you confirm your consent to our use of your information to contact you. We may also collect personal information through email or other direct communication methods if you choose to contact us in those ways.

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information through cookies, web beacons, or other similar technologies, such as:

  • IP address
  • Browser type and version
  • Device type (desktop, mobile, or tablet)
  • Operating system
  • Referring URLs (the pages or sites that led you to our Site)
  • Pages you visit on our Site and the time you spend there

This information is primarily used for improving our Site’s performance, user experience, and security. It generally does not directly identify you unless combined with other information.

2. How We Use Your Information

We use the information we collect to:

  1. Respond to Your Inquiries: We may use your contact details to follow up on your questions, concerns, or appointment requests.
  2. Provide Services: Your information helps us offer mental health services, referrals, or other resources you may request.
  3. Improve Our Website: We analyze Site usage trends to enhance content, functionality, and user experience.
  4. Security and Fraud Prevention: We may use collected data to monitor and protect against suspicious or illegal activity, and to ensure the security of our Site.
  5. Compliance: We may use your information as necessary to comply with applicable laws, regulations, or legal obligations.

We do not sell, trade, or rent your personal information to third parties for marketing or any other unauthorized purpose.

3. Legal Basis for Processing

If you are located in certain regions (such as the European Economic Area), we will only process your personal information when we have a lawful basis. This may include:

  • Your Consent: When you provide contact details through our Site, you expressly consent to our use of such information to respond to you.
  • Legitimate Interests: We may process certain data to improve our Site, maintain security, or develop new services.
  • Compliance with Legal Obligations: We may process personal information to fulfill our legal or regulatory duties.

4. Cookies and Similar Technologies

4.1 What Are Cookies?

Cookies are small text files placed on your device to store information about your Site usage. We may use cookies or similar tracking technologies to:

  • Recognize you on return visits
  • Remember your preferences
  • Understand how users interact with our Site

4.2 Managing Cookies

Most web browsers allow you to manage cookies through their settings. If you disable cookies, some features of our Site may not function as intended.

5. Third-Party Links and Services

Our Site may contain links to third-party websites or services that we do not control. For example, we may link to external resources on mental health topics or partner websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before submitting any personal information.

6. Data Retention and Security

6.1 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we take steps to securely delete or de-identify it.

6.2 Security Measures

We use industry-standard security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards may include encryption, secure socket layer (SSL) technology, access controls, and periodic security assessments. However, no method of data transmission or storage is entirely foolproof, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Site is not directed to, nor do we knowingly collect information from, individuals under the age of 13 (or other age as required by local law). If you believe we have inadvertently collected personal information from a child, please contact us so we can promptly investigate and address the issue.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct inaccurate or incomplete information.
  • Deletion: You can request the deletion of your information, subject to certain exceptions.
  • Objection or Restriction: You may object to or request a restriction on our processing of your data under certain circumstances.
  • Withdrawal of Consent: Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We will respond to your request in accordance with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The “Effective Date” at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page regularly to stay informed about our data practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Banyan Mental Health
PO Box 417
Lewis Center, Ohio 43035
Email: info@banyanmentalhealth.org
Phone: (614) 304-1175

Thank you for entrusting Banyan Mental Health with your personal information. We remain dedicated to protecting your privacy and continually improving our services to support your mental health needs.